Willing to make it right!
I have passed by this restaurant many times when I have been in Mall of Asia looking for something to eat. It looks nothing special from the outside. But then finally I thought I would give the place a try!
Chili's offers a little bit of the usual stuff for this category of restaurants. Tex Mex, ribs, chicken, seafood, sandwiches, burgers, steaks, salads etc. They also offer lunch combos. Actually it took me a while for deciding what to take. Many of the dishes in the menu looked very delicious. I finally decided to go for the Monterey Chicken. Grilled chicken breast topped with BBQ sauce, crispy bacon, cheese, diced tomatoes and green onions. Served with mashed potatoes and steamed fresh veggies. The waitress asked me if I wanted fried mushrooms together as a side dish. I really got the impression from her that the mushrooms were complimentary. So I didn't distinctively ask for the price, which of course I should have done.
The food was quickly on the table and the portion was huge and delicious. The price for the Monterey Chicken was 485 PHP. When I got the bill they had charged me additionally 220 PHP for the mushrooms. The portion of the mushrooms had been very small. So I felt disappointed of the expensive price and the way the waitress had handled her upselling.
So I asked for the supervisor and explained the situation. To my surprise she was very understanding and immediately offered me a compensation free of choice. So I ordered The Deep Fried Cheesecake as a dessert for 350 PHP. From the feeling of disappointment to satisfaction I become a very full satisfied customer.
They also had a strong and fast WiFi net and clean and fresh comfort rooms.
Rating: 1-5 where 1 is terrible and 5 is excellent
I was here February 2016.
SM Mall of Asia, South Wing, Ground Floor, Pasay, Metro Manila, Philippines
Phone: 835 9663
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